Privacy Policy – BYKKO Serv

Last updated: May 1, 2026

This Privacy Policy describes how BYKKO Pty Ltd ("BYKKO", "we", "us", or "our") collects, uses, and protects information when you use the BYKKO Serv mobile application ("the App"). BYKKO Serv is a service technician tool used to configure and manage BYKKO smart lock devices via Bluetooth. It is intended for authorised service staff only and is not a consumer-facing application.

1. Information We Collect

We collect the following types of information through the App:

Account credentials: Your username and password are used to authenticate you against the BYKKO service server. Passwords are stored as one-way hashes and are never transmitted in plain text.
Device information: The make and model of your mobile phone may be included in service logs uploaded to the BYKKO server for diagnostic purposes.
Operation logs: Records of service actions performed through the App (e.g. lock configuration changes, firmware updates, RFID assignments) are uploaded to the BYKKO server to maintain an audit trail.
Bluetooth device identifiers: Identifiers of the BYKKO lock devices you connect to are recorded as part of service log entries.
Network information: The App communicates with the BYKKO authentication server over the internet. Standard network request information (such as IP address and timestamps) may be recorded in server access logs.

2. How We Use Your Information

The information collected is used solely for the following purposes:

To authenticate authorised service technicians and control access to the App.
To maintain an audit trail of service operations performed on BYKKO devices.
To support troubleshooting and technical diagnosis of device or service issues.
To deliver firmware updates and language configuration to the App.
To monitor and maintain the security and integrity of the BYKKO service platform.

3. Bluetooth Usage

The App uses Bluetooth Low Energy (BLE) exclusively to communicate with BYKKO smart lock devices for configuration and diagnostics. Bluetooth is not used to determine your location. The App requests the BLUETOOTH_SCAN and BLUETOOTH_CONNECT permissions on Android 12 and above with the neverForLocation flag set, meaning Bluetooth access does not trigger a location permission prompt.

4. Camera Usage

The App uses the device camera solely to scan QR codes on BYKKO lock devices for identification purposes. No images or video are stored or transmitted.

5. Data Sharing

We do not sell or rent your personal information to third parties. Information may be shared only in the following circumstances:

Service providers: We may use third-party hosting or infrastructure providers to operate the BYKKO server platform. These providers process data only on our behalf and are bound by confidentiality obligations.
Legal requirements: We may disclose information if required to do so by law or in response to a valid request from a public authority.
Business transfers: In the event of a merger, acquisition, or sale of company assets, user data may be transferred as part of that transaction.

6. Data Retention

Service operation logs are retained for as long as necessary to fulfil audit and support requirements, or as required by applicable law. Account credentials are retained for the duration of the service agreement between BYKKO and the organisation the account belongs to.

7. Data Security

We implement reasonable technical and organisational measures to protect the information collected through the App. All communication between the App and the BYKKO server is conducted over encrypted HTTPS connections. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Authorised service staff may request access to, correction of, or deletion of their account information by contacting BYKKO at the address below. Requests will be handled in accordance with applicable privacy legislation.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be notified through the App or by contacting the account holder directly. The "Last updated" date at the top of this page reflects the most recent revision.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: support@bykko.com.au
Website: https://bykko.com.au/contact/